Shipping & Returns

Shipping

How often do you ship?

We ship ART Series orders next business day, and Framed Prints within 1-3 weeks. We will contact you by email before shipping if we have a question about your order. 

How are your products shipped?

Framed prints:

Your Framed Print is carefully wrapped, packed and shipped by our printing partners, Format Framing. They use a network of couriers across Australia to ensure your Framed Print gets to you safely. You will receive shipping notifications every step of the way.

Framed Prints are shipped from Cremorne, VIC.

PORTRAIT Series and LANDSCAPE Series Framed Prints generally have a one-week lead time. PANO Series Framed Prints generally have a two-week lead time. Shipping will then take a further 5-7 days. 

PLEASE NOTE: These times can vary depending on order backlog or external circumstances. Should a lead time go beyond three weeks, we will contact you to confirm the status of your order. 

We do not currently ship internationally - please contact us for a special order.

Artwork:

We ship with Australia Post in prepaid recyclable envelopes or satchels.  These do not come with insurance.

We will not be held responsible for packages lost/stolen/damaged once they have been lodged with Australia Post.

Artwork is shipped from Newcastle, NSW.

Do you ship internationally?

For international shipping please use our contact page and send us an email with your enquiry.
 

Returns 

I have changed my mind about a Framed Print, can I return it?

We do not accept returns on Framed Prints once the order has been made.

 

My product is damaged upon delivery, what do I do?

If your product is damaged upon delivery, please use the contact form to send us a message. Once proof of damage is given, we will endeavour to send a replacement or refund your order as soon as possible.